Privacy Policy
At 1st FX, including our subsidiary(ies) and/or affiliate(s), ("Company," "we," "our," or "us"), is committed to protecting the privacy of its customers and users (hereinafter referred to as “User/ Customer/ User/ you/ your”). This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal data when you access our website ("Website") or use our services ("Services"), including AI-powered trading tools, educational resources, and community engagement features. This Policy applies to situations where the Company act as data controllers or equivalent under local or applicable law concept. When we refer to “personal data” we mean any information relating to an identified or identifiable individual.
This Policy applies to personal data that we collect from you when you visit this Website, create an account, use our propriety tools or services ("you" or "your" being interpreted accordingly). The Policy provides information on what personal data we collect, why we collect personal data, how it is used, the lawful basis on which your personal data is processed, how it is stored, and how we share information.
By using our website or Services, you consent to the terms of this Policy. This Policy should be read alongside our Terms and conditions provided here. If you disagree with this privacy policy at any point or time, you should stop using our Services, contact us and delete your user account. Any updates to this Policy will be communicated via email or posted on our website with a new effective date.
User Accounts: If you decide to create an account, you will need to provide us with some personal data so we can provide you with access to our additional services that users benefit from. During registration you will be required to provide us with either:
In some cases, you may need to provide and verify your phone number. You can also add additional information about yourself in the profile settings, however, this is not mandatory.
We offer a community feature to enable learning and engagement among users. If you choose to post messages on our message boards, online/ offline chats or other message areas or leave feedback for other users, we may retain this information. While utilizing this feature, the following information may be publicly visible:
Contact data: We also process any personal data you choose to give when corresponding with us by phone, email, or otherwise visiting and interacting with this Website or any other services we operate. By providing your phone number, you agree to receive text messages from us. Message and data rates may apply. Message frequency varies. We will not share your contact phone number with any other parties unless explicitly specified by this policy.
We may also maintain pages for our company and our services on a variety of third-party platforms, such as LinkedIn, Facebook, Twitter, Google+, YouTube, Instagram, and other social networking services. When you interact with our pages on those third-party platforms, the third-party’s privacy policy will govern your interactions on the relevant platform. If the third-party platform provides us with information about our pages on those platforms or your interactions with them, we will treat that information in accordance with this Privacy Policy.
Cookies and other technologies: We use browser cookies (small text files placed on your device) to administer our Site, gather and analyze statistical information, ensure security, fight spam, and for advertising purposes. Cookies allow us to provide you with better user experience when you browse our website and help to improve its features. We may use web beacons (tiny graphics with a unique identifier) for analytics and advertising purposes and to develop, test, and improve our services further, as described in our Cookies Policy.
Log files: Like most websites, we use web server log files. Records in our log files include internet protocol (IP) addresses, browser types, internet service providers, referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement is being adhered to. Note that IP addresses are not tied to personal data in our web server log files.
Device information: We collect the following information about the devices you use to interact with our services: IP address of the device (from which we can also infer the country you are connecting from), device type, operating system, application and browser version. We collect this information to prevent spam and abuse of our services. IP addresses may be considered personal data in certain jurisdictions and will be treated in accordance with this Policy.
Analytics: When you are using our website, we may collect analytics information automatically. This information may include your general device information, device identifiers (for example, Google Advertising ID, if you are using an Android device, or Advertising Identifier (IDFA), if you are using an iOS device), network information, website, and application interaction events. We collect pseudonymous data only and this analytic information does not include any personal identifiable information from your profile. We use this information to analyze and improve the work of our services and applications, and to develop, test, and improve our service further. For this purpose, we may use internal analytics as well as third party service providers.
Data we receive from third parties: When you sign in to your account using your internet service credentials (Facebook, Twitter, Google, Yahoo!, LinkedIn, Apple), such service sends us your username and the email address associated with the credentials you have used. We neither control nor take any responsibility for the way third parties provide information about you and/or process your personal data.
We do not request or collect any sensitive personal data. While using our community features, we kindly ask that you refrain from providing any sensitive personal information. This includes details that may reveal your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, health information, biometric data, information about your sex life or sexual orientation, or any criminal convictions or offenses. For further information, please refer to our community policy.
Our website and services are not intended for individuals under the age of 18. We do not knowingly engage with or collect personal information from children under 18 years of age, nor do we collect sensitive personal data as defined above. If you believe that we have inadvertently collected such information, please contact us immediately so that we can obtain appropriate consent or delete the information.
We utilize personal data in various ways necessary to deliver the services you intend to use, to pursue certain legitimate interests, and to comply with applicable laws. Generally, we do not rely on your consent to process your personal data if other lawful grounds are available. Should we require your consent, we will clearly communicate this to you at that time.
A profile comprises a collection of information specific to each user that outlines their viewing preferences. User settings (such as chart configurations, toolbars, and buttons) are maintained solely to enhance the user experience on our website or user accounts. We do not share private profile settings with third parties. However, please note that when you create an account, your public profile may be accessible to other users or visitors, revealing any information you have made publicly available.
We use your contact details, including your username, email address, or phone number, for the following purposes:
You may choose not to use our website and request account deletion. Your account will be deleted after 30 days, during which time you can halt the deletion process at any moment. Please note that upon requesting account deletion, we will remove the personal data you have provided. However, certain data, such as published ideas/scripts and messages sent to other users, will be retained as they are integrated into our system and are necessary for maintaining platform integrity.
For legitimate business processes and compliance with legal obligations, including tax laws, audits, and security, we must retain certain data for an extended period. This includes, but is not limited to, transaction logs, financial records, addresses, and employment details. The retention duration for each data type will align with specific legal requirements, potentially extending to 10 years.
Note that search engines, as well as third parties, can keep copies of your publicly available information once your account has been deleted. It should also be noted that published ideas will remain on the site and messages sent to other users cannot be deleted.
We leverage anonymized and aggregated data from user interactions with our AI tools to continuously enhance the functionality, accuracy, and effectiveness of our AI systems. Specifically, this involves refining machine learning algorithms to produce reliable outputs, improving predictive models, and developing more advanced trading and educational features. Our AI-driven enhancements are guided by principles of fairness, transparency, and user-centered design, ensuring that improvements meet user needs without introducing bias.
To protect user privacy, all data used in AI training undergoes strict anonymization and encryption processes. Personally identifiable information (PII) is removed before any data is utilized for system enhancement. This ensures that the data cannot be traced back to individual users. Additionally, our development process involves rigorous testing, monitoring, and validation to align AI system improvements with ethical standards, regulatory requirements, and the overall objective of delivering value to our users. By continuously advancing our AI capabilities, we strive to create tools that empower users to make informed trading decisions while adhering to the highest standards of privacy and security.
We may send you marketing emails about our products or services similar to those you are subscribed to, including information about events and promotions that may interest you, unless you have indicated otherwise. Other promotional emails will only be sent with your consent, provided at the time you submitted your personal data. Users can opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email.
We can notify you via email about new users who follow you, likes on your ideas, and new ideas from users you follow. You can opt out of these notifications at any time by adjusting your account settings.
Occasionally, it may be necessary to send service-related announcements, such as notifications of prolonged service interruptions or major functionality upgrades.
When you open a support ticket, we utilize your contact details, device information, server logs, a description of the issue, and any supporting materials (such as videos or screenshots) to assist in resolving your concerns.
If you are using our API (Application Programming Interface) services (including Advanced Charts), we may process your personal data to provide and support those services.
Without limiting the above, we may transfer your information to another entity in the event of a merger or acquisition, or if all or substantially all of our assets or business are acquired by another company, or as part of bankruptcy proceedings.
We may also share your personal information with third-party companies that display purchase-based or interest-based advertisements. Advertisers, ad networks, ad serving companies, or other service providers may infer user interests or purchase history based on interactions with personalized ads or content.
We disclose your information internally within our business, as well as to the following entities, only to the extent that such disclosure, will be necessary to provide our Services:
We work with trusted third-party service providers who assist us in delivering our Services. These providers may process your data as follows:
Anonymized and aggregated data used for AI development may be shared with partners to improve our AI tools. No personally identifiable information (PII) is included in this process. For more details, please refer to our AI policy.
Paid Users are required to provide payment information, including name, postal address, and payment card or account details. This information is exclusively used for billing purposes and is processed by our payment processors. We do not have access to your payment card information during transactions. In the event of any issues with processing an order, we will use the email address you provided to contact you. For details on the information collected by our payment processors, please refer to their privacy policies:
To provide the services you request, our affiliated businesses may access and process the information we collect from you for the purposes described above, including offering products and services. These businesses will only utilize your data for the purposes for which it was originally collected.
In the event of a sale of our business or acquisition of our company assets by a third party, personal data pertaining to our general account users, subscription account users, or customers may be included among the transferred assets.
We may disclose your personal data under the following circumstances:
We display advertisements on our website and may utilize remarketing and tracking features. Remarketing allows us to present targeted advertisements based on user activity on other websites, while tracking features help us collect data on impressions, ad clicks, and user actions on our site. We only collect pseudonymous data.
We may employ the following services for advertising, remarketing, and tracking:
Google Ad Manager and Google Ads: These services assist us in serving and measuring the success of ads on our site. For more information on how Google uses data, please refer to their Privacy & Terms document and Google’s Privacy Policy. Users can opt out by visiting the Network Advertising Initiative opt-out page or adjusting their ad personalization settings on Google.
Meta Pixel: This tool allows us to measure, optimize, and build audiences for our advertising campaigns. More information on Meta’s data policy can be found here. Users can manage their ad preferences on Facebook through Your Ad Preferences.
Twitter Conversion Tracking (Twitter Pixel): This feature helps us measure the return on our advertising expenditures. For more information about Twitter's data processing, please see their Privacy Policy. Users can adjust their advertising settings in their Twitter profile.
Please note that we do not share personal information with our advertisers; they only have access to general statistics, including the number of impressions and clicks their ads generate.
We utilize reCAPTCHA to verify whether data entry is performed by a human or an automated program. This service protects our platform from spam, fraud, and abuse. reCAPTCHA analyzes visitor behavior using various characteristics (e.g., IP address, visit duration, mouse clicks) without informing the visitor that an analysis is underway. Data collected during this analysis is forwarded to Google. For more information on Google reCAPTCHA and its privacy implications, please refer to Google’s Privacy Policy and What is reCAPTCHA?.
We have established robust security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. Access to your personal data is limited to employees, agents, contractors, and other third parties who require it for legitimate business purposes. These individuals will only process your personal data according to our instructions and are bound by confidentiality obligations.
While we have implemented appropriate technical and organizational security measures, we cannot guarantee complete security over the internet. The transmission of personal information to and from our sites is at your own risk, so we recommend accessing our services from a secure environment.
Additionally, we are committed to maintaining high standards of privacy compliance as evidenced by our ISO 27001 and ISO 27701 certifications. We have also adopted the NIST Cybersecurity Framework (CSF) to further enhance our data protection efforts.
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, regulatory, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the nature and sensitivity of the data, potential risks from unauthorized use or disclosure, the purposes of processing, and applicable legal obligations.
Generally, we will keep your personal data for the duration of your engagement with us and for as long as needed thereafter, with varying retention periods for different products and services. Certain information may also need to be retained for a legally mandated period.
We are headquartered in UAE and maintain offices and partnerships with service providers in various countries. As a result, your personal data may be transferred to the ________ or other locations outside your state, province, country, or other governmental jurisdiction, where our offices or those of our service providers are located. Please note that privacy laws in these locations may not offer the same level of protection as those in your jurisdiction. When such transfers occur, we will ensure that recipients of your personal data provide data security and protection in compliance with applicable laws.
In accordance with EEA data protection laws, when transferring your personal data outside the EEA, we adhere to the following guidelines:
You may request the following actions regarding your personal data:
To make such a request, please use the data subject request form and contact details as provided below. We will consider and act upon any request in accordance with the applicable Data Protections laws. There may be legal or other reasons why we cannot, or are not obliged to, fulfil a request to exercise your rights. We will use available lawful exemptions to your individual rights to an appropriate extent. If we decline your request, we will tell you why, subject to legal restrictions.
You will not have to pay a fee to exercise any of your rights relating to your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Marketing Messages: You can opt out of marketing messages anytime by contacting us or using the opt-out link in each message. Service-related communications may still be sent.
Advertising Choices: Some partners allow you to manage how your browsing data is used for targeted advertising. Mobile device settings may also limit ad tracking. Opting out may reduce ad relevance, but you may still see some tailored ads.
Provision of Personal Data: Providing personal data is optional, but not doing so may limit our ability to deliver specific products or services.
Access and Modification Rights: In some jurisdictions, you can request access, modify, or delete your personal data. Contact us for assistance, but we may not fulfill all requests.
We use browser cookies (small text files on your device) to manage our site, analyze statistics, enhance security, combat spam, and for advertising. Cookies improve your browsing experience and the website's features. For more details, please refer to our Cookies Policy.
We also use web beacons (small graphics with unique identifiers) for analytics, advertising, and service improvement, as outlined in our Cookies Policy.
Our website may contain links to third-party sites for your information. By accessing these links, you leave our site, and we do not control their content or privacy practices. We recommend reviewing the privacy policy of any website before providing personal information.
We disclaim any liability for information, materials, products, or services from third-party sites linked to our website. Linking to these sites does not constitute endorsement or recommendation, and their privacy policies may differ from ours.
We may update this Privacy Policy and our information security procedures periodically. Significant changes will be posted on our website, and while we might notify you, it is your responsibility to review the Policy regularly. Your continued use of our website and services after any changes indicates your acceptance of the revised terms.
Please check our site occasionally for updates. If required by law, we will inform you of significant changes via email to your registered account.
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